At Credit Corp we aim to provide a high standard of service and deliver a satisfactory experience to all customers. We do also recognise that sometimes things can go wrong. In the event that you feel we have made a mistake, or we could have done something better, we will do our best to reach an appropriate resolution.

To lodge a complaint please use the handy online complaint form below or contact our Internal Customer Care team directly on: 1300 768 621.

Alternatively you can send a letter detailing your concerns to the following address:

Credit Corp 
FAO: Customer Care
GPO Box 4475
Sydney, NSW, 2001

Our Complaint Process

  1. If you are unhappy with your experience with Credit Corp we suggest you let us know as soon as possible asking to speak to your Customer Relationship Manager’s supervisor.
  2. If you remain dissatisfied you can contact our Customer Care team on:
  3. A notification will be sent to you within 2 working days to confirm the receipt of your complaint
  4. Your complaint will be investigated by a Customer Care Officer and a written response will be provided to you.
  5. If you have any questions or concerns about our findings, or if you require further information or clarification from us, please do not hesitate to contact the Customer Care team.
  6. If you are dissatisfied with the outcome reached with our Customer Care team, you can go to our external dispute resolution scheme, the Credit and Investments Ombudsman, for a free and independent dispute resolution service. The Credit and Investments Ombudsman may be contacted 1800 138 422 or via their website www.cio.org.au.

Online Complaint Form